Refunds & Returns Policy

At 18|19, all our garments are made-to-order with great care and attention to detail. Please read our exchange policy carefully before placing your order.

1. Replacement and Exchange Policy

We have a 7-day replacement and exchange policy. If the replacement or exchange is accepted, the product will be delivered within 5 days.

2. Size Exchange

Size exchanges are accepted within 7 days of delivery, subject to approval and product availability. If the exchange is accepted, the replacement product will be delivered within 5 days.

3. Defective or Damaged Products

If you receive a defective or damaged product, please contact our support team within 7 days of delivery. Approved replacement requests will be processed, and the replacement product will be delivered within 5 days.

4. Reverse Pickup

Once your exchange request is approved, we will arrange a reverse pickup from your delivery address whenever the service is available in your area.

5. Self-Shipping Requirement

If reverse pickup service is not available for your PIN code, you will be required to ship the product back to our designated address. Shipping instructions will be provided by our support team.

6. Exchange Conditions

All exchange and replacement requests must be submitted within 7 days of delivery and are subject to approval.

  • Products must be unused, unworn, and in their original condition.
  • All original tags, packaging, and accessories must be intact.
  • Exchanges are subject to product availability and approval.
  • Products that have been washed, altered, or damaged after delivery may not qualify for exchange.

7. Shipping Charges for Size Exchange

For exchanges requested due to sizing issues, any applicable shipping or courier charges may be borne by the customer.

8. International Orders

International orders are not eligible for exchange, return, or refund under any circumstances.

9. Final Decision

All replacement and exchange requests are subject to review and approval by 18|19. The final decision regarding eligibility will be made by our support team in accordance with this policy.